Backcountry Equipment reserves the right to change prices for products at any time without prior notice.
We strive to maintain adequate stock levels; however, the consistent high demand for our products may occasionally lead to backorders for interested customers. It is not uncommon for items that are out of stock to take extended times to be replenished. In such instances, we are more than willing to add you to a waiting list (See Waiting List Procedure below) to receive notifications once the product becomes available again. While this situation can be frustrating, being informed about availability from the outset can help in making appropriate plans. The anticipation of receiving your new equipment can also add to the excitement of the overall experience.
To join a waiting list for an item on backorder, please furnish your name, the specific product you desire, and the most convenient method of contact, such as a phone number or email address. Being placed on a backorder waiting list serves solely to notify you when the product becomes available again. There is no obligation to purchase the item once restocked, and this does not guarantee a known timeframe of availability. Upon replenishing our stock of backordered items, we will inform you via the contact details provided. Following this notification, you will have 2 business days to confirm your interest in the product. Failure to respond within this timeframe will result in the forfeiture of your place on the waiting list, and the next customer in line will be contacted. Should there be remaining stock after the waiting list is addressed, the product will be open for general purchase.
Call 208-315-5394 ext.3, email info@backcountryequipmentinc.com, or visit our Contact Us page for a shipping quote. Please include the model numbers of each equipment piece you are interested in, first & last name, full shipping address, email address and phone number. Upon receipt of a shipping quote and your readiness to move forward, kindly reach out to us to communicate your chosen payment method (refer to the accepted payment methods below). Subsequently, we will generate an invoice and forward it to you via email. Upon successful clearance of payment, your order will be dispatched on the next available shipping day (please refer to our shipping schedule below). Once your order is en route, we will send you an email containing tracking details and essential information for your order.
Should you wish to collect your order in person from our premises at 78 Herrick Lane, Cascade, ID 83611, kindly contact us at 208-315-5394 ext.3 to schedule an appointment and inform us of the model numbers of the equipment pieces you wish to acquire. Please note that all sales completed in Idaho are subject to a 6% sales tax.
For Equipment sales, we accept wire transfers, certified check, or Visa, Mastercard, American Express, & Discover via Square Invoice. When purchasing Equipment with a credit/debit card there will be a 3.5% processing fee added to the entire bill including freight. We do not send COD orders. International orders are not accepted.
For Online store sales, we accept Visa, Mastercard, American Express, & Discover via Square processing. For online orders no payment processing fee will be added to your order.
Our shipping days are scheduled for Tuesday and Thursday. While we strive to dispatch orders on these days, occasional and unforeseen delays may occur due to inclement weather or logistical challenges with our carriers. In these instances, we will do our best to get your order out in a timely manner.
Upon acceptance by the carrier, they assume responsibility for the order’s safe arrival. On delivery, all shipments should be inspected for damaged condition, apparent or concealed. All damage must be noted on the Bill of Lading when accepted by the consignee (that means you the customer). And a damage claim must be submitted to the carrier by the consignee (that means you the customer). The carrier must be held responsible for any damage that occurs during transit. If the consignee (that means you the customer) chooses not to inspect for damage, apparent or concealed upon delivery, the consignee (that means you the customer) accepts complete responsibility for any damage, apparent or concealed. Backcountry Equipment Inc cannot and will not be held responsible for damage during transit.
Upon acceptance by the carrier, they assume responsibility for the order’s safe arrival. All shipments should be inspected for damage, apparent or concealed. A claim can be filed with the carrier for any damage that may have occurred during transit. Backcountry Equipment Inc cannot and will not be held responsible for damage during transit.
Please contact us if you have an issue with something. If you find your product purchase unsatisfactory, you have the option to return it in its original, unopened packaging for a refund. To qualify for a return, the item must remain unused and in its original condition. Returns are accepted within 30 days from the invoice date, with shipping costs to and from the customer deemed non-refundable. The return shipping expense will be subtracted from your refund. Regrettably, used items are ineligible for refunds, and each customer is limited to one return. Refunds or exchanges cannot be processed if 30 days have passed since the purchase. Kindly reach out to us to initiate the return process.
Backcountry Equipment Inc makes no warranty as to the products it distributes, express or implied, including without limitation any warranties of merchantability or fitness for a particular purpose.
For information on the warranty provided by Range Road please see the terms and conditions here. Please note that the Range Road warranty must be properly filled out and submitted within 30 days of purchase to ensure that your warranty is valid and upheld by Range Road Ltd.
Engines are covered by the manufacturer of the engine and covered by the warranty period specified by that manufacturer. All engine repairs, service and part replacements cannot and will not be done by Backcountry Equipment Inc. The engine or complete piece of equipment must be taken to your local engine dealer to receive warranty consideration.
Backcountry Equipment Inc reserves the right to change these terms and conditions at any time.
If you have any questions or need additional information, please email us at info@backcountryequipmentinc.com
